Effective Date: June 24, 2025
Last Updated: June 24, 2025
Welcome to TokenRecovery. We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform and use our services.
TokenRecovery is operated by BANKS ASSOCIATES, registered at 103 Bishopsgate, London, EC2N 5AA, United Kingdom.
This Privacy Policy applies to all users of the TokenRecovery platform, including website visitors, account holders, and applicants for services. It applies to all services offered through https://tokenrecovery.pro and affiliated platforms.
We collect personal and non-personal data to provide secure and compliant services.
We may collect the following:
Identity Information: Full name, date of birth, nationality, government-issued ID, proof of address
Contact Information: Email address, phone number, mailing address
Financial Information: Bank details, wallet addresses, transaction history
Login Credentials: Username, password (encrypted)
KYC/AML Documents: ID verification, biometric data (where applicable)
Device type, IP address, browser type, OS
Pages visited, links clicked, time spent on site
Referral URLs and cookies
We use your data to:
Create and manage user accounts
Verify identity and comply with KYC/AML regulations
Process transactions and withdrawals
Detect and prevent fraud, scams, and unauthorized activity
Deliver customer support
Communicate updates, promotions, and service notices
Improve platform performance and security
We do not sell or rent your personal information to third parties.
We process personal data under the following legal bases:
Consent: When you voluntarily provide data or agree to receive communications
Contract: When processing is necessary to fulfill a service agreement
Legal Obligation: To comply with regulatory or statutory requirements
Legitimate Interests: To improve services, security, or prevent misuse
We retain your personal data:
As long as your account is active
As needed to comply with legal obligations (e.g., anti-money laundering laws)
For up to 7 years after account closure, unless a longer period is required by law
We may share your data with:
Regulatory authorities and law enforcement (when required by law)
Third-party service providers who help us with KYC, payments, or technology
Affiliated companies under common control (for service continuity)
All third parties are contractually obligated to keep your information secure and confidential.
If you are located outside the United Kingdom or European Economic Area (EEA), your data may be transferred to countries with different data protection laws. TokenRecovery ensures appropriate safeguards such as Standard Contractual Clauses (SCCs) are in place.
You have the right to:
Access your data
Rectify inaccurate information
Erase your personal data (subject to legal exceptions)
Restrict or object to processing
Withdraw consent at any time
Data portability (receive a copy in structured format)
To exercise these rights, contact us at privacy@tokenrecovery.pro
We use cookies to enhance your experience, analyze site traffic, and personalize content. You may adjust your cookie preferences at any time through your browser settings or our cookie management tool.
We use advanced security measures including:
End-to-end encryption
2FA (Two-Factor Authentication)
Cold storage for digital assets
Firewalls and intrusion detection
Despite these efforts, no system is 100% secure. Users are responsible for maintaining the confidentiality of their credentials.
Our services are not intended for children under 18. We do not knowingly collect personal data from individuals under the age of 18.
We may update this Privacy Policy to reflect changes in legal requirements or our practices. Material changes will be communicated via email or prominent platform notification. Please review it periodically.
If you have questions or concerns about this Privacy Policy or your personal data, please contact: